IT support · West Sussex

Managed IT that answers the phone.

Per-user-per-month IT support for small businesses across Horsham, Crawley, Worthing, Chichester and Bognor Regis. 30-minute response to priority tickets. Every contract written to pass Cyber Essentials v3.3 by default.

30-minute priority response Named engineer, not a ticket queue No long contracts — 30-day notice
A Syntek Solutions engineer at a tidy West Sussex office desk, laptop open, mid-call with a client.
From £49/user per month
30-minute priority response
Cyber Essentials ready by default
West Sussex based & staffed
Why Syntek

Pricing that's published. Response times that are measured.

Most local MSPs won't show a price on their site. We do. Our standard plan starts at £49 per user per month and includes Microsoft 365 Business Premium management, endpoint protection, patching, backup for 365 data, unlimited remote support and a 30-minute response to priority tickets.

  • Named engineer + named account manager on every contract
  • Monthly report in plain English — not a PDF nobody reads
  • 30-day notice, not 36-month handcuffs
  • Every onboarding includes a Cyber Essentials v3.3 gap check
  • On-site engineering across West Sussex — not remote-only
Three Syntek engineers reviewing a client's dashboard together at a tidy desk.
How we work

Four steps, then a quiet phone.

01

Audit

A 60-minute call plus a remote scan of your users, devices and Microsoft 365 tenant. You get a written report whether you sign or not.

02

Fix the fires

Anything urgent — missing MFA, unpatched devices, expired backups — we sort in the first 14 days, not month six.

03

Stabilise

Standardise Microsoft 365 to Business Premium, roll out Defender and Intune, move you to 3-2-1 backups.

04

Run it quietly

Proactive monitoring, monthly reporting, quarterly vCIO review. Most months you barely hear from us — that's the point.

Testimonials

What West Sussex businesses say about working with us.

We'd been with the same one-man-band IT chap for years. Lovely bloke, but we'd outgrown him — nothing was documented and every password lived in his head. Three months in with Syntek and we'd finally got MFA on everyone, a proper asset list, and I stopped waking up at 3am worrying about it. Worth every penny.

Sarah P. Practice Manager · Horsham accountancy firm

Our last provider had a ticketing system that felt like a black hole — you'd log a problem and hear nothing for two days. With Syntek you actually speak to the same two or three engineers, they remember your setup, and things get sorted the same morning nine times out of ten. The difference is genuinely night and day.

David W. Managing Partner · Horsham law firm

We were haemorrhaging time on a slow VPN and half the team couldn't get files when they were on site. Chris mapped out a plan, did the M365 migration over a Saturday so nobody lost a day's work, and now everyone just opens their laptop and it works. Sounds simple but it wasn't with the old lot.

Richa S. Finance Director · Crawley engineering consultancy

Cyber Essentials renewal had become this yearly panic where we'd scramble to answer questions no one in the office really understood. Syntek walked us through the gaps in plain English, fixed them over a few weeks, and we passed first attempt. Felt like finally having a grown-up in the room on the IT side.

James B. Operations Director · Chichester private clinic

Honestly wish we'd moved two years earlier. We hired three new staff in January and Syntek had them set up — laptops, email, access to the design files, the lot — in a morning. No fuss. They also spotted we were paying for M365 licences we weren't using, which paid for their first few months.

Hannah O. Owner · Worthing interior design studio

Book a free IT audit.

A 60-minute call plus a remote tenant scan. You get a written report whether you sign with us or not.