Published pricing
Our per-user-per-month plans are on the site, in public. You can price us against any competitor before you call. From £49/user/month for the standard plan, up to £95/user/month for a fully hardened stack.
About us
About Syntek Solutions
We're a West Sussex managed IT provider built on four promises: published pricing, a named engineer, a written SLA, and Cyber Essentials built into every contract by default.
Why we started Syntek
The Syntek team founded this company for one reason: small businesses across West Sussex were paying too much for managed IT and getting too little back. Quotes were hidden behind "book a call". Response times weren't written down. Contracts ran 36 months with automatic renewals. And Cyber Essentials — the baseline the UK Government asks of every serious business — was being sold as an add-on.
We thought the model needed rewriting. So we built one. Per-user-per-month pricing, published on the site, starting at £49. A 30-minute response to priority tickets, in writing, with credits if we miss it. A named engineer who knows your setup, not a rotating ticket queue. And every onboarding includes a Cyber Essentials v3.3 gap check, because the work it takes to pass the standard is the same work it takes to run secure IT in 2026.
What we stand for
Four principles run through every contract we sign.
Named engineers
On day one you're introduced to your lead engineer and your account manager. You email them directly. The ticket system is how we track work, not how we hide behind it.
A real SLA
Priority tickets answered in 30 minutes, 08:30–17:30 Monday to Friday. P1 incidents get a response in 15. Miss it, and we credit the month. Written into the contract, not buried in a PDF.
Cyber Essentials by default
Every contract is written to pass Cyber Essentials v3.3. We don't charge extra for MFA, patching cadence, or device hardening. They're table stakes, so we treat them that way.
How we work
We take on clients in cohorts, not in a rush. A new client starts with a free 60-minute audit and a remote scan of your Microsoft 365 tenant, endpoints and users. You get a written report whether you sign or not — we'd rather be useful once than chase you.
If we sign, onboarding runs 30 days. In the first 14 we fix anything urgent: missing MFA, unpatched machines, expired backups, stale admin accounts. In the next 16 we standardise your Microsoft 365 to Business Premium, roll out Defender and Intune, and move you to 3-2-1 backup. From day 31 you're in steady state — monitored, patched, reported monthly.
Most months, you barely hear from us. That's the point. We send a monthly report in plain English, a quarterly vCIO review to plan the next three months, and an annual business continuity test. The quiet phone is the product.
Accreditations we help you reach
We don't claim accreditations we haven't earned. We do, however, do the engineering work that gets you yours. Clients we onboard usually want one or more of the following, and we run the prep end-to-end.
- Cyber Essentials. The UK Government baseline. Most small businesses can reach it inside 45 days with our onboarding plan. Required for many public-sector contracts and lots of PI insurers.
- Cyber Essentials Plus. The audited version, with an external technical assessment. Needed if you handle sensitive client data or want a stronger trust signal.
- DSP Toolkit. The NHS Data Security and Protection Toolkit — mandatory for clinics, dentists and any practice handling NHS patient data.
We'll tell you what's realistic, what it costs, and what the ongoing burden looks like. No accreditation theatre.
Where we work
We're based in Horsham and cover Crawley, Worthing, Chichester and Bognor Regis on-site. A typical on-site visit is inside 15 miles of Horsham; further afield is fine, we just book it in. Everything remote-suitable happens from our Horsham base.
Book a free IT audit.
A 60-minute call plus a remote tenant scan. You get a written report whether you sign with us or not.