30 minutes
Whole site down, email dead, ransomware suspected, major outage. Engineer on the line in half an hour or less.
Service · IT support
Small business IT support in West Sussex
Per-user-per-month managed IT support for 5–50 person businesses across Horsham, Crawley, Worthing, Chichester and Bognor Regis. Priority tickets answered in 30 minutes by a named engineer who already knows your setup.
From £49/user/month
30-minute priority response
30-day rolling notice
What's included
Everything a 10-person office actually needs — on one invoice.
Our standard managed IT support plan is priced per user, per month. You add a new person, we add them to the plan. You remove one, we remove them. No minimum seats, no per-device stacking, no surprise line items on the bill.
- Unlimited remote helpdesk, 08:30–17:30 Mon–Fri
- Microsoft 365 tenant management — Exchange, SharePoint, OneDrive, Teams
- Endpoint protection via Microsoft Defender for Business (EDR)
- Patching for Windows, macOS and third-party apps
- Backup for Microsoft 365 data (Exchange, SharePoint, OneDrive, Teams)
- MFA rolled out on every cloud service you use
- Named engineer plus named account manager
- Monthly report in plain English — tickets, patches, backups, security events
- Quarterly vCIO review on tiers from £65/user/month
- Cyber Essentials v3.3 gap check built into onboarding
Pricing
Per-user, per-month
from £49/user/month
Entry tier covers the list on the left for a typical 5–50 user office. Security-heavy tiers with co-managed SOC, priority on-site and quarterly vCIO run to £95/user/month. Published pricing — no "call us" games.
30-day rolling notice. No 36-month contracts. Data export and handover written into every agreement.
The SLA
Response times we'll put in writing.
Most West Sussex MSPs promise "rapid response" and refuse to define it. Ours is written into the contract.
2 hours
One user down, one app broken, a project blocked. Picked up the same working day.
8 hours
Routine requests: password resets, mailbox access, new starter setup. Done in the same working day.
3 days
Low-priority change requests and planned work. Scheduled and confirmed with a date.
How we work
Four steps, then a quiet phone.
Audit
60-minute call plus a remote scan of users, devices and Microsoft 365. Written report whether you sign or not.
Fix the fires
Missing MFA, unpatched devices, expired backups — sorted in the first 14 days of the contract.
Stabilise
Move to Microsoft 365 Business Premium, roll out Defender and Intune, switch on 3-2-1 backups.
Run it quietly
Proactive monitoring, monthly reporting, quarterly vCIO review. Most months you barely hear from us.
FAQ
Five questions we get every week.
What exactly is included in the £49 per user price?
The entry tier includes unlimited remote helpdesk in working hours, Microsoft 365 tenant management, endpoint protection via Defender for Business, patching, 3-2-1 backup of 365 data, MFA rollout, monthly reporting and a named engineer. Microsoft licences are billed separately at cost plus handling. On-site visits are charged at a published day rate or included in higher tiers.
How does your 30-minute response time actually work?
Priority 1 tickets (whole office down, suspected security incident, email failure) trigger an engineer call-back within 30 minutes during working hours. The SLA is in the contract. We measure it every month and publish your hit-rate in the monthly report — if we miss, you see it.
What's the contract length and notice period?
30-day rolling notice. No 36-month tie-ins. If we're not working for you, you can leave with a month's notice. Your data, documentation and admin credentials are exported and handed over — that's in the contract too.
Can we keep our existing IT person and use you as backup?
Yes — co-managed IT is about a third of our work. We slot in alongside your internal person or team for out-of-hours cover, specialist projects (365 migrations, Cyber Essentials, networking) or to soak up helpdesk volume. We scope it around what your team wants to own versus hand off.
How long does onboarding take from signature to live?
14 days for a typical 5–25 user business, 30 days for bigger or messier estates. We run discovery, tenant handover, MFA, Defender and Intune rollout, backup setup and documentation in parallel. You're covered from day one — we start answering tickets the day the contract is signed.
Related
Sectors we know.
Book a free IT audit.
A 60-minute call plus a remote tenant scan. Written report whether you sign with us or not.